Frequently Asked Questions

ARE YOU REALLY LOCKED IN A ROOM?

No, you are not locked in a room.  The door that you enter the room through will NEVER be locked.  

IS THERE AN AGE REQUIREMENT?

 Children under 12  years old are not allowed unless you BOOK AND PAY FOR THE ENTIRE ROOM.   *Please note that the cost for children is the same price as adults, no matter the age. *  If you do not have enough people to book the entire room, please call and if that time slot is not a prime time, we may be able block the rest of the room for you so you do not have to book all the slots.  Children under 18 must be accompanied by at least 1 adult 18 years old or older.  Prime times are the weekends, Friday, Saturday, and Sunday, but call even if it is the weekend and one of our representatives will be happy to assist you.

 CAN WE LEAVE THE ROOM?

You may leave the room if you need to go to the restroom.  We just ask that you inform your guide before exiting the room.  Keep in mind, the timer does not stop.  The game will keep going without you.

DO YOU HAVE DISCOUNTS FOR TEAM BUILDING AND PARTIES?

Yes!  Our rooms are great for team building exercises and parties! We offer group discounts for churches, birthday parties, police officers, military, state and government employess!   If you have a large group that would like to book multiple rooms, just give us a call and we will be happy to work out the arrangements with you!

DO I NEED TO ARRIVE EARLY?

Yes!  You need to arrive 15 minutes BEFORE your scheduled time for debriefing and to sign waivers.

CAN WE DO THE SAME ROOM AGAIN?

Yes you can!   Just call us and we can rescheule you to do the room again.  That way you and your group will get the whole room to yourselves and not be paired with people who haven't done the room yet, so you will not spoil their fun of figuring out the puzzles. The price to redo the room is $15 per person.  We need to keep it challenging for you. Re-do  rooms can be booked at any  of our regular hours, except on Fridays after 5pm and no bookings are allowed on Saturday. Please call to schedule a time so that you can get the discount.  If you book online without speaking to us first, we cannot refund the difference in the price.  

WHAT HAPPENS IF I DON'T GET OUT?

These rooms are designed to be challenging!  A lot of people do not get out, especially if this is your first time doing an escape room.  So do not be too hard on yourself!  Just try to have fun and work together.  If you don't get out, it's not a big deal, we will let you out and  if you enjoyed the room so much that you would like to do it again, simply let us know and we can give you a discount code to do the room again at a later date. 

ARE THE ROOMS SCARY?

The Paranormal Investigator room is more creepy than scary.  No one will ever jump out at you.   Your group will be the only people in the room.  We do not use live actors. It is nothing like a haunted house that you go to during Halloween.  If you would like to take a peek at the rooms before you book, just call and one of our staff members will be happy to schedule a time for you to come in and take a quick look at the room so you can see what it feels like to be in the room before you book.

WILL WE HAVE TO SHARE THE ROOM WITH STRANGERS?

The rooms are designed to hold between 6-8 people.  If you do not book and pay for all available slots for the room, then someone else may book with you.  But keep in mind, it is fun to meet new people.  The rooms are difficult and the more people you have, the better your chances are of getting out!  If you do not want to share the room with others, then you will need to book the entire room for your party.

WHAT IS YOUR CANCELLATION POLICY?

 All bookings and games are non-refundable. Cancellations, no-shows and late arrivals will not be reimbursed.  

DO I HAVE TO HAVE A PAYPAL ACCOUNT?

No, you do  not need to have a Paypal account.  It will direct you to Paypal were you can either log-in, if you have an account, or click the button that says "Pay with debit or Credit card" if you do not have an account.

DO I NEED TO BOOK ONLINE?

It is recommended that you book online.  That way you can make sure that you will get the time and room that you would like.  If you just walk-in, we may not have a room available.

CAN MULTIPLE ROOMS BE BOOKED AT THE SAME TIME?  

YES!  If you have a large group and would like to book both rooms to run at the same time, simply give us a call and we will be happy to block them for you.